Terms and Conditions for Services
Effective Date: Upon purchase of services
These Terms and Conditions ("Agreement") govern the provision of hypnotherapy, creative coaching, culinary health education consulting, yoga, and other agreed upon services ("Services") provided by Jenna Borrelli Life LLC ("Service Provider," "we," "us," or "our") to you ("Client," "you," or "your").
By booking or attending a session, you agree to be bound by these Terms and Conditions.
1. Services Provided
The Service Provider offers hypnotherapy, creative coaching, culinary health education consulting, and yoga services designed to support personal development, creative growth, wellness, and goal achievement. Services may include one-on-one sessions, group sessions, workshops, and related support materials.
Important Notice: The Services provided are not a substitute for professional medical advice, diagnosis, or treatment. Hypnotherapy and coaching are not licensed medical or mental health services. If you are experiencing a medical or psychiatric emergency, please contact your physician or emergency services immediately.
2. Session Attendance and Punctuality
2.1 Arrival Time
Clients must arrive within 5 minutes of the scheduled session start time. This ensures the full session time can be utilized effectively.
2.2 Late Arrival and No-Show Policy
If a Client arrives more than 10 minutes after the scheduled start time, the session will be considered canceled. No refunds will be issued for late arrivals or no-shows. The Client will forfeit the session fee.
One-Time Reschedule for Late Show: Each Client is permitted one courtesy reschedule for a late arrival (after the 10-minute window) or no-show for the duration of the entire coaching agreement. This one-time courtesy applies across all sessions, not per individual session. After this single courtesy reschedule has been used, any subsequent late arrivals or no-shows will result in forfeiture of the session with no option to reschedule and a late cancellation fee equal to 100% of the session cost will be charged.
2.3 Shortened Sessions
If a Client arrives late but within the 10-minute window, the session will proceed but will end at the originally scheduled time. The full session fee applies, and no refund will be issued for the reduced session time.
3. Booking and Scheduling
3.1 Booking Confirmation
All sessions must be booked in advance through the Service Provider’s designated booking system or by mutual agreement. A booking is confirmed once payment is received or a booking confirmation is sent by the Service Provider.
3.2 Rescheduling
Clients may reschedule a session by providing at least 24 hours’ notice prior to the scheduled session time. Rescheduling requests made with less than 24 hours' notice may be subject to a rescheduling fee or forfeiture of the session.
3.3 Cancellation by Client
Cancellations made with at least 24 hours' notice will receive a full refund or credit toward a future session. Cancellations made with less than 24 hours' notice will result in forfeiture of the full session fee and a late cancellation fee equal to 100% of the session cost. No refunds will be issued for late arrivals or no-shows.
3.4 Emergency Cancellations
In the event of a genuine emergency (such as sudden illness, family emergency, or other unforeseen circumstances), the Client may request to reschedule their session. All emergency cancellation requests must be communicated in writing via email as soon as reasonably possible. The Service Provider reserves the right to assess each emergency situation on a case-by-case basis and may charge a late cancellation fee at its discretion. Emergency cancellations do not guarantee automatic rescheduling without fees.
3.5 Cancellation by Service Provider
The Service Provider reserves the right to cancel or reschedule sessions due to illness, emergency, or unforeseen circumstances. In such cases, the Client will be offered a full refund or the opportunity to reschedule at no additional cost.
4. Payment Terms
4.1 Fees
Session fees are outlined on the Service Provider's website or provided upon inquiry. All fees must be paid in full at the time of booking unless otherwise agreed upon in writing.
4.2 Payment Methods
Payment may be made via credit card, bank transfer, Stripe, or PayPal, etc.
4.3 Packages and Programs
If the Client purchases a package or program consisting of multiple sessions, payment terms will be outlined in a separate agreement. Unused sessions in a package are non-refundable unless otherwise specified.
4.4 Late Payment
Failure to pay outstanding fees may result in suspension of Services until payment is received.
5. Client Responsibilities
5.1 Participation
The Client agrees to participate actively and honestly in sessions and to complete any agreed-upon tasks or exercises between sessions.
5.2 Health Disclosure
The Client must disclose any relevant medical, psychological, or psychiatric conditions that may affect their ability to participate safely in hypnotherapy, coaching, culinary health education consulting, or yoga. The Service Provider reserves the right to refuse service if the Client's condition requires medical or psychiatric intervention.
5.3 Contraindications for Hypnotherapy
Hypnotherapy may not be suitable for individuals with certain conditions, including but not limited to: epilepsy, severe depression, psychosis, or personality disorders. The Client is responsible for consulting with a medical professional before engaging in hypnotherapy if they have any such conditions.
6. Confidentiality
6.1 Service Provider's Commitment
All information shared by the Client during sessions will be kept strictly confidential, except where disclosure is required by law or where there is a risk of harm to the Client or others.
6.2 Limits to Confidentiality
Confidentiality may be breached if:
The Service Provider is required by law to disclose information (e.g., court order, subpoena)
The Client poses a danger to themselves or others
There is suspected abuse or neglect of a child or vulnerable adult
6.3 Client's Commitment
The Client agrees to respect the Service Provider's privacy and not record sessions (audio or video) without prior written consent.
7. Scope of Relationship
7.1 Professional Boundaries
The relationship between the Service Provider and Client is strictly professional. The Service Provider will not engage in dual relationships that could impair objectivity or create conflicts of interest.
7.2 No Guarantees
While the Service Provider will make every effort to support the Client's goals, results are not guaranteed. Outcomes depend on many factors, including the Client's commitment and participation.
8. Liability and Disclaimer
8.1 Limitation of Liability
The Service Provider is not liable for any direct, indirect, incidental, or consequential damages arising from the Client's participation in Services, except where such liability cannot be excluded by law.
8.2 Client Assumption of Risk
The Client acknowledges that they are voluntarily participating in coaching, hypnotherapy, culinary health education consulting, and yoga services and assume all risks associated with participation.
8.3 No Medical or Mental Health Treatment
The Services provided do not constitute medical or mental health treatment. The Service Provider is not a licensed physician, psychologist, or therapist. The Client should continue to see their healthcare providers as needed.
9. Intellectual Property
All materials, content, and resources provided by the Service Provider (including worksheets, recordings, and handouts) are the intellectual property of the Service Provider and may not be reproduced, distributed, or shared without written permission.
10. Termination
10.1 By Client
The Client may terminate the coaching relationship at any time. Refunds for prepaid services will be provided on a pro-rata basis for unused sessions, subject to the cancellation policy.
10.2 By Service Provider
The Service Provider reserves the right to terminate the coaching relationship if:
The Client breaches these Terms and Conditions
The Client behaves in a threatening, abusive, or inappropriate manner
The Service Provider determines that the Client would be better served by another professional
In such cases, a pro-rata refund for unused sessions may be provided at the Service Provider's discretion.
11. Communication
All communication between the Service Provider and Client will be conducted via email or video call. The Service Provider will make reasonable efforts to respond to inquiries within 24-48 hours, excluding weekends and holidays.
12. Dispute Resolution
Any disputes arising from these Terms and Conditions will be resolved through good-faith negotiation. If a resolution cannot be reached, the parties agree to pursue mediation before initiating legal proceedings.
13. Governing Law
These Terms and Conditions are governed by the laws of Illinois, United States. Any legal proceedings must be brought in the courts of Cook County.
14. Changes to Terms
The Service Provider reserves the right to update or modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of Services constitutes acceptance of the updated terms.
15. Acknowledgment and Acceptance
By booking a session or engaging in Services, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Note: If you would like to receive a printed version of this document to sign and retain for your records, please email info@jennaborrelli.life with the subject line "Terms and Conditions PDF" along with a brief description of your request, and the Service Provider will provide the document to you.
For questions or concerns about these Terms and Conditions, please contact:
Jenna Borrelli - info@jennaborrelli.life